Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between Velox AI (Pty) Ltd, registration number 2026/325119/07, a private company registered in the Republic of South Africa ("Velox AI", "we", "us", or "our"), and any individual or entity ("Client", "you") that engages Velox AI for services.

By accepting a project proposal, making payment, or instructing Velox AI to commence work, you agree to be bound by these Terms.

Velox AI provides AI automation, chatbot development, client onboarding systems, data dashboards, email automation, and related digital services as described in each individual project proposal.

The specific scope, deliverables, timeline, and price for each engagement are set out in a written proposal issued to the Client prior to commencement of work. These Terms apply to all such engagements.

Velox AI reserves the right to decline any project request at its sole discretion.

All proposals are valid for 14 days from the date of issue unless otherwise stated. A proposal is accepted when the Client provides written confirmation via email or makes the required upfront payment, whichever occurs first.

Velox AI will not commence work until a proposal has been formally accepted and the upfront payment has been received.

All prices are quoted and invoiced in United States Dollars (USD) unless otherwise agreed in writing.

The standard payment structure for project-based work is as follows:

• 50% of the total project fee is due upfront before work commences
• The remaining 50% is due upon delivery of the completed project

For monthly retainer engagements, payment is due on the first business day of each month.

Payment must be made via Wise or another method agreed in writing. Velox AI is not responsible for any bank charges, currency conversion fees, or transfer delays incurred by the Client.

If payment is not received within 7 days of the due date, Velox AI reserves the right to suspend work until payment is received.

Each proposal specifies the number of revision rounds included. Revisions requested within the agreed scope are included at no additional charge.

Any request that materially changes the scope of the project — including new features, additional integrations, or changes to the core functionality — will be treated as a scope change and quoted separately.

Velox AI will notify the Client in writing before proceeding with any work that falls outside the agreed scope.

Estimated delivery timelines are set out in each proposal. Velox AI will make every reasonable effort to deliver within the agreed timeframe.

Timelines may be affected by delays in receiving required information, assets, or feedback from the Client. Velox AI will not be held responsible for delays caused by the Client's failure to provide timely responses or materials.

Velox AI will communicate any anticipated delays as soon as they become known.

Upon receipt of final payment in full, the Client receives full ownership of all custom code, designs, and deliverables created specifically for their project.

Velox AI retains ownership of any reusable frameworks, templates, libraries, or methodologies developed independently and used in the delivery of services. These remain the intellectual property of Velox AI and are licensed to the Client on a non-exclusive basis for use within the delivered project.

Velox AI reserves the right to reference the project in its portfolio and case studies unless the Client requests in writing that the project remain confidential.

Velox AI agrees to keep all Client business information, data, and systems strictly confidential. We will not disclose Client information to any third party without prior written consent, except where required by law.

This obligation of confidentiality survives the termination of any engagement.

Velox AI warrants that all services will be performed with reasonable skill and care in accordance with good industry practice.

Velox AI does not warrant that any system or automation will be entirely free of errors or will operate without interruption. We will rectify material defects identified within 14 days of delivery at no additional charge.

To the fullest extent permitted by applicable law, Velox AI's total liability to any Client in respect of any engagement shall not exceed the total fees paid by that Client for the specific project giving rise to the claim.

Velox AI shall not be liable for any indirect, consequential, or special damages, including loss of revenue, loss of data, or loss of business opportunity.

Either party may terminate an engagement by providing written notice to the other party.

If the Client terminates the engagement after work has commenced, the upfront payment is non-refundable. Any work completed beyond the upfront payment amount will be invoiced at the applicable rate.

If Velox AI terminates the engagement due to circumstances beyond its control, any unused portion of the upfront payment will be refunded on a pro-rata basis.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

Any dispute arising from or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be referred to mediation before any legal proceedings are initiated.

Velox AI reserves the right to update these Terms at any time. The current version will always be available on this website. Continued engagement with Velox AI after any update constitutes acceptance of the revised Terms.

Velox AI (Pty) Ltd
Registration number: 2026/325119/07
Email: giovan@veloxai-solutions.com
Republic of South Africa