Privacy Policy

This Privacy Policy applies to Velox AI (Pty) Ltd, registration number 2026/325119/07, a private company registered and operating in the Republic of South Africa ("Velox AI", "we", "us", or "our").

We are the responsible party as defined under the Protection of Personal Information Act 4 of 2013 ("POPIA") in respect of all personal information collected through this website and our services.

Contact us at: giovan@veloxai-solutions.com

We collect only the personal information necessary to provide our services and respond to your enquiries. This includes:

• First and last name
• Email address
• Business name
• Any additional information you voluntarily provide through our contact form or during discovery calls

We do not collect sensitive personal information as defined under POPIA, including but not limited to race, health information, financial account numbers, or biometric data.

We collect personal information through:

• Our website contact and enquiry form at veloxai-solutions.com
• Email correspondence
• Video or telephone discovery calls
• Freelance platforms such as Upwork where you initiate contact

We collect and process your personal information for the following purposes:

• To respond to your enquiries and schedule discovery calls
• To provide you with a project proposal and scope of work
• To deliver agreed services to you
• To invoice you for services rendered
• To communicate project updates and support
• To comply with our legal obligations

We process your personal information on the lawful basis of contractual necessity and legitimate interest. We will never process your personal information for any purpose other than those listed above without your explicit consent.

Your personal information is stored securely using industry-standard tools including Zoho Invoice and encrypted email services. We do not store personal information on unprotected local devices or share it with unauthorised third parties.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

We do not sell, rent, or trade your personal information to any third party.

We may share your personal information with the following categories of third parties only where strictly necessary to provide our services:

• Payment processors (Wise) — for invoicing and receiving payment
• Project management tools — only where you are an active client
• Legal or regulatory authorities — where required by law

All third parties with whom we share personal information are required to maintain appropriate data protection standards.

As a data subject under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information where we no longer have a lawful basis to retain it
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at giovan@veloxai-solutions.com. We will respond within 30 days.

The Information Regulator of South Africa can be contacted at www.inforegulator.org.za.

Our website does not currently use tracking cookies or third-party analytics tools that collect personal information. If this changes, we will update this policy and notify users appropriately.

We may update this Privacy Policy from time to time. The date of the most recent update is indicated at the top of this page. We encourage you to review this policy periodically.

Velox AI (Pty) Ltd
Registration number: 2026/325119/07
Email: giovan@veloxai-solutions.com
Website: veloxai-solutions.com
Republic of South Africa